First time I ordered from Liberty I needed a rear brake back plate for my 2001 Forester. I researched their parts on-line & found the correct plate. When ordering they suggested filling in the VIN number to ensure the parts(s) ordered fit. Glad I did this because I didnt have the correct plate number. They ordered the correct one (thank you).
I need the part by the end of the week & ground shipping I had selected wouldnt make it by then so I called Liberty.
This was the first time calling Liberty (Ive ordered on-line from other vendors & if a problem arises you never know what to expect when calling to sort it out).
I called & asked for parts, I spoke to Henry & he explained why the plate I selected had been changed per my VIN. I then asked if it could be shipped 2nd day so I would have it by Friday. He said no problem & told me how much the added cost would be for 2nd day shipping.
The plate arrived Friday & was correct, same as my old rusted out one (thanks to NYS road salt!).
I personally want to thank Henry at Liberty for his help, this was not a big order for them but it meant a great deal to me & put me back on the road.
I highly recommend Liberty Auto City Subaru. Their parts department is spot on for great customer service!!
Mike Koyoumjian, Spencerport, New York